Simple, Transparent Pricing

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits.

The free plan allows 5 reports a day without an account and unlimited reports once you sign in. On a paid plan the monthly figure - 100 on Starter, 1,000 on Professional - is what the plan is sized for, not a shutter that comes down. We never drop a report: going over the figure does not turn away a report your users took the trouble to file. If you are regularly over it, we will talk to you about moving up.

Past the monthly figure a report is still received, still kept for the full history your plan includes, and still opens with everything that was captured - the recording, the network log, the console, the reporter's own note. The one thing it does not get is our automatic reading of it: no suggested steps, no likely cause, no suggested severity. That is the only difference, and it applies to the report for good rather than until the month turns over.

The trial costs $5, which is charged when you subscribe and buys you 14 days before the plan itself bills. The free plan is separate and genuinely free, with no card: capture bugs, share links, and keep a history of your own reports.

No! Reporters (the people finding bugs) can always use Session Replay for free with unlimited reports. Only site owners need a paid plan to receive and manage reports.

Card payments, handled by Stripe. We never see or store your card details. More options may follow.

Fees are non-refundable except where the law requires otherwise, which is set out in the terms of service. If something has gone wrong with a charge, email support@session-replay.com and we will look at it rather than point at the clause.

All data is encrypted in transit and at rest, stored on dedicated servers in the EU, and we are GDPR compliant. We are not yet SOC 2 or ISO 27001 certified - see the security page for exactly which controls are in place today.