Security
Our commitment to keeping your data safe and secure
Security First
At Session Replay, security is not an afterthought—it's built into every aspect of our platform.
Data Encryption
Encryption at Rest and in Transit
All data is encrypted using industry-standard encryption:
- TLS 1.3 for data in transit
- AES-256 encryption for data at rest
- End-to-end encryption for sensitive recordings
Infrastructure Security
Secure Infrastructure
Our infrastructure is built with security in mind:
- Hosted on secure, SOC 2 compliant cloud providers
- Regular security audits and penetration testing
- Automated vulnerability scanning
- DDoS protection and rate limiting
- Isolated environments for different customers
- Regular security patches and updates
Access Controls
Authentication & Authorization
We implement strict access controls:
- Multi-factor authentication (MFA) support
- Role-based access control (RBAC)
- Secure password policies
- API key management with scoped permissions
- Session management and automatic timeouts
- Audit logs for all access and changes
Data Protection
Data Privacy & Retention
Your data is protected through:
- Configurable data retention policies
- Automatic expiration of shared replays
- Secure data deletion on request
- Backup and disaster recovery procedures
- GDPR and privacy regulation compliance
- Data residency options
Application Security
Secure Development
We follow security best practices:
- Secure coding standards
- Code review and static analysis
- Dependency vulnerability scanning
- SQL injection and XSS protection
- CSRF protection
- Content Security Policy (CSP)
- Regular security training for developers
Compliance & Certifications
Current Compliance
- GDPR compliant
- Privacy Shield framework
- Industry best practices
In Progress
- SOC 2 Type II certification
- ISO 27001 certification
- Additional regional certifications
Incident Response
Security Incident Management
We have a comprehensive incident response plan:
- 24/7 security monitoring
- Rapid incident response team
- Transparent communication during incidents
- Post-incident analysis and remediation
- Regular incident response drills
Responsible Disclosure
Report a Vulnerability
We appreciate responsible disclosure of security vulnerabilities. If you discover a security issue, please report it to us at:
Email:security@session-replay.com
We commit to:
- Acknowledging your report within 24 hours
- Providing regular updates on the investigation
- Recognizing your contribution (with permission)
- Not pursuing legal action for responsible disclosure
Security Updates
We regularly publish security updates and advisories. To stay informed:
- Subscribe to our security newsletter
- Follow our status page
- Check our changelog for security-related updates
Have Questions?
If you have questions about our security practices, please contact our security team atsecurity@session-replay.com