Terms of Service

Last updated: January 15, 2026

1. Acceptance of Terms

By accessing and using Session Replay, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our service.

2. Description of Service

Session Replay provides a platform for capturing, sharing, and managing bug reports with screen recordings and session replays. We reserve the right to modify or discontinue the service at any time without notice.

3. User Accounts

To use certain features of the service, you must register for an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information is accurate and up-to-date

4. Acceptable Use

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious code or viruses
  • Attempt to gain unauthorized access to our systems
  • Use the service to harass, abuse, or harm others
  • Engage in any activity that disrupts the service
  • Scrape, crawl, or use automated means to access the service

5. Content Ownership

You retain all rights to the content you submit to Session Replay. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display your content solely to provide the service.

6. Intellectual Property

The service, including all content, features, and functionality, is owned by Session Replay and is protected by copyright, trademark, and other intellectual property laws.

7. Privacy

Your use of the service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal information.

8. Payment and Subscription

Some features of the service may require payment. You agree to:

  • Provide accurate billing information
  • Pay all fees associated with your subscription
  • Understand that fees are non-refundable except as required by law
  • Accept that we may change pricing with reasonable notice

9. Termination

We reserve the right to suspend or terminate your account at any time for:

  • Violation of these terms
  • Fraudulent or illegal activity
  • Extended periods of inactivity
  • Non-payment of fees

You may terminate your account at any time through your account settings.

10. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free operation

11. Limitation of Liability

To the maximum extent permitted by law, Session Replay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

12. Indemnification

You agree to indemnify and hold harmless Session Replay from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these terms.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

14. Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms of Service, please contact us at:

Session Replay
Email: legal@session-replay.com