Simple, Transparent Pricing
Choose the plan that fits your needs
All paid plans include 14-day free trial
Monthly
Yearly
Free
For bug reporters
$0
Forever free
- Unlimited reports
- Screenshot & video capture
- Share via link
- Tech details auto-captured
- Optional account for tracking
Starter
For small teams & side projects
$19
per month
or $182/year (save 20%)
- 100 reports per month
- 1 domain
- Basic analytics
- Email notifications
- 30-day history
- 2 team members
- Custom branding
- API access
Professional
For growing businesses
$79
per month
or $758/year (save 20%)
- 1,000 reports per month
- 5 domains
- Advanced analytics
- Priority email support
- 90-day history
- 10 team members
- Custom branding
- API access
Enterprise
For large organizations
Custom
Contact us for pricing
- Unlimited reports
- Unlimited domains
- Enterprise analytics
- Dedicated support
- Unlimited history
- Unlimited team members
- Custom integrations
- SLA guarantees
- On-premise option
Detailed Feature Comparison
| Feature | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Reports per month | Unlimited | 100 | 1,000 | Unlimited |
| Domains | N/A | 1 | 5 | Unlimited |
| Team members | N/A | 2 | 10 | Unlimited |
| History retention | N/A | 30 days | 90 days | Unlimited |
| Screenshot capture | ||||
| Video recording | ||||
| Auto tech details | ||||
| Email notifications | ||||
| Basic analytics | ||||
| Advanced analytics | ||||
| Custom branding | ||||
| API access | ||||
| Priority support | ||||
| Custom integrations | ||||
| SLA guarantees | ||||
| On-premise deployment |
Frequently Asked Questions
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits.
What happens if I exceed my monthly report limit?
We'll notify you when you approach your limit. You can either upgrade your plan or purchase additional reports at $0.25 per report. Reports won't be rejected - you'll just receive a monthly invoice for overages.
Is the free trial really free?
Absolutely! All paid plans include a 14-day free trial with full access to all features. No credit card required to start. You can cancel anytime during the trial with no charges.
Do reporters need to pay to submit bugs?
No! Reporters (the people finding bugs) can always use Session Replay for free with unlimited reports. Only site owners need a paid plan to receive and manage reports.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Enterprise customers can also pay via wire transfer or purchase order.
Can I get a refund?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied with Session Replay, contact us within 30 days of your first payment for a full refund.
Is my data secure?
Security is our top priority. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're SOC 2 Type II certified and GDPR compliant. Enterprise plans can opt for on-premise deployment for complete control.
Still have questions?
Contact Sales