Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

We collect information that you provide directly to us when using Session Replay, including:

  • Your account information (name, email address, password)
  • Bug reports and session recordings you submit
  • Usage data and analytics
  • Technical information about your device and browser

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and deliver bug reports
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent
  • To comply with legal obligations
  • To protect our rights and safety
  • In connection with a business transaction (merger, sale, etc.)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

8. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us at:

Session Replay
Email: privacy@session-replay.com